Privacy Policy
This Privacy Policy describes how Island Hub Realty Support (“we,” “our,” or “us”) collects, uses, stores, processes and protects information when individuals communicate with or use our customer-support services, including our WhatsApp-based automated assistant.
1. Information We May Process
Depending on your interaction with Island Hub Realty Support, information may include your name, telephone number, WhatsApp messages, property preferences, budget information voluntarily provided by you, viewing preferences, property enquiries, screenshots, photographs, documents and records of follow-up activities.
2. How Information Is Used
- Respond to property enquiries and stated preferences;
- Maintain customer enquiry and follow-up records;
- Assist with viewing requests;
- Receive and organize customer-submitted files;
- Route enquiries to authorized personnel when human follow-up is appropriate;
- Maintain property and customer-service records; and
- Comply with applicable legal and security obligations.
3. WhatsApp Communications
When you communicate with Island Hub Realty Support through WhatsApp, information contained in your communication may be processed to respond to your enquiry, maintain appropriate business records and facilitate related real estate services. Your use of WhatsApp is also subject to the applicable terms and privacy practices of WhatsApp and its service providers.
4. Google Services and Google User Data
Island Hub Realty Support uses authorized Google services, including Google Sheets and Google Drive, to support customer-service, property-management and administrative workflows.
Where authorized, Google services may be used to record and maintain customer enquiries, maintain property information and related business records, record viewing requests, locate or create customer folders, retrieve folder identifiers and store customer-submitted files in the appropriate records.
Access to Google services is limited to permissions reasonably necessary to provide these functions. Google user data obtained through Google APIs is used only to provide or support the functionality described in this Privacy Policy and for associated legitimate business operations.
- Google user data is not sold.
- Google user data is not used for advertising, creation of advertising profiles or unrelated marketing.
- Google user data is not transferred to third parties except where reasonably necessary to provide, maintain or secure the service, where required by law, or where otherwise permitted by applicable law and Google policies.
Island Hub Realty Support's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
5. Documents and Images
Customers may voluntarily submit property screenshots, photographs, prequalification documents or other files. Receipt of a document does not mean that the document has been verified, authenticated or approved. Where appropriate, documents may be referred for human review.
6. Storage, Security and Retention
Information may be retained for as long as reasonably necessary to manage the relevant customer enquiry, viewing request, transaction, administrative record or applicable legal obligation. Reasonable administrative, technical and access-control safeguards are used to protect information against unauthorized access, alteration, disclosure, loss or destruction.
7. Automated Processing and Human Review
Automated technologies may be used to understand customer enquiries, identify relevant property information, organize requests and determine when human follow-up may be appropriate. Automated responses may not always be error-free and do not constitute legal, financial, mortgage, valuation or other regulated professional advice.
8. Third-Party Services
Our services may interact with third-party technology providers, including WhatsApp, Google and service providers used to operate our automation and customer-support infrastructure. Those providers operate under their own applicable terms and privacy practices.
9. Your Choices and Requests
Subject to applicable law and relevant retention requirements, individuals may request appropriate access, correction or deletion of personal information by contacting us through our published support channels.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, operational practices or legal requirements. The “Last Updated” date above will indicate when the policy was most recently revised.
11. Contact
For privacy or data-related questions regarding Island Hub Realty Support, please contact us through our published Island Hub Realty support channels.